In the rare cases that you encounter one of the following cases:
1. Wrong item
2. Missing parts
3. Damaged item
Please contact our Customer Service team directly through our Contact Form with some pictures to depict the problem. We will make sure to answer your query within 24 hours.
When you return the item, we recommend that you ship your package with a carrier that can provide tracking. We are not responsible for packages lost in transit without proof of tracking.
Return package must include a copy of proof of purchase.
If for any reason you are unsatisfied with an item you have purchased from this site, and it is in original condition, please return within 30 days for a full refund. Merchandise must be returned in the original carton with original packaging, accessories, and instructions. Products returned in non-salable condition may be subject to a restocking fee.
1. For unopened package, DO NOT open it. Write "REFUSE / RETURN TO SENDER" on the package shipping label & the order # and send back.
2. If the package is opened, you may use the same box if still in good condition. Write the return address and order number on the box. Please also include the proof of purchase.
Yes4All LLC Return / Order # Here
3602 W CENTRAL AVE
SANTA ANA, CA 92704-5831
Note: The return box used, if different, is to be the same quality/durability as ours. We will not be held liable for any lost parts or damages on the way back. We will not cover return shipping fees, if any.
We hope you love your new merchandise, as we are committed to offering our customers the finest products available. However, if there is a problem with your order from us, please notify us within 7 working days, so we may advise you of the necessary steps before returning the products.
If you feel the products you received from us do not meet your expectations, we offer customers the option to return or exchange most items purchased within 30 days of receipt for any item in its original unused condition for a full refund with 15% restocking fee deducted from the final refund.
Please email us via the Contact Form to notify us of your intent to return or through the Help Desk in Your Account section. Your email should contain your order number together with a full explanation of your reason for returning the goods. If your product arrives damaged or broken, please prepare and provide us with some pictures to depict the problem for a record as well.
Please note that we cannot accept returned goods that we reasonably believe have been used or intentionally altered in condition and/or appearance. In such circumstances, we will notify you that no refund or exchange will be available.
We strongly recommend that the parcel be sent by a recorded delivery service, one that requires a signature upon receipt. We cannot accept liability for returned goods lost in transit. We can only refund this return delivery charge if the item we sent you was faulty, damaged or we sent the wrong item.
If you require a refund, this will be processed within 30 days of receiving your goods, provided that you have returned the goods to us in their original condition within 30 days of receipt (this is not inclusive of any delivery charge that was chosen at checkout, barring any exceptional circumstances). Please also notice that due to the high cost associated with returns, a re-stocking fee of 15% will be applied on all returns. The re-stocking fee will be deducted from your total refund when the return is processed. Please note, the re-stocking fee will only apply if your return is not the result of our error. Refunds will only be made against the original payment method if applicable.
The coupon value given to you for each order will be either a) cancelled, or b) deducted from the refund (if the coupon is already in use in another purchase) once such order is returned that is not of our fault. Please refer to our Terms & Conditions for further information.
We reserve the right to limit or decline returns that don't meet the following requirements:
The following items cannot be returned:
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.