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Frequently Asked Questions

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Q. Which payment methods do you accept?
A.

We accept Paypal and Amazon Payments only.

Q. How do I cancel my order?
A.

We are unable to cancel any orders once they have been placed, so please make sure you review it carefully as you go through the checkout process. Please refer to our Return Policy if you no longer require your order.

Q. How long does it take for a refund to appear in my account?
A.

This is dependent on how long your bank takes to process a refund; however we do suggest that you allow at least 7 to 10 working days for your refund to appear in your account.

Q. I would like to become a distributor who do I contact?
A.

Please send us a query using our Contact Form.

Q. My tracking number does not work, who should I contact?
A.

Once your order is shipped we will send a confirmation email to you including a tracking number which is available to be tracked on either USPS or UPS website. If you are having difficulties with tracking your order please send us a query using our Contact Form.

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