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Frequently Asked Questions

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Q. Do you offer free delivery?
A.

We offer free shipping most of the time except otherwise stated. If you need help or information, click here to contact our Customer Services team who will be happy to help.

A.

Please rest assured that we pay the shipping in full prior to sending your package out. It's the special programs called "cubic rate" specially designed for high quality shippers.

If this extra charge situation happens please contact us together with a picture of the receipt for reference so that we can straigthen the problem for you.

Q. How do I use a promotional code?
A.

You will find the promotional entry code box on the checkout page, underneath the basket overview. To apply the discount, enter the promotion code into the designated field and click "Apply Coupon". The total price displayed at the checkout is inclusive of discount (where applicable). Discounts and promotional codes do not apply to delivery charges unless otherwise stated.

Please see specific terms for each offer or promotion, however, unless specifically stated, promotional codes will not be valid if you hold an account that already has a discount, such as professional and staff accounts.

Q. How can I get coupon code?
A.

With every successful transaction of $5.00 minimum, we will automatically send a coupon code straight to your inbox for later purchase.
* Applicable if coupon values up to only 50% of order's grand total (tax and shipping fee not included)
For the instance that the order is refunded, the coupon value will be either a) cancelled, or b) deducted from the refund if the coupon is already in use.

Q. What should I do if I have problems with my order from a Yes4All Affiliate store?
A.

If you did not order from our website, we are sorry that we cannot assist you in this case since you have bought from other Yes4All Affiliate from different channel, we do not have sale record nor order detail. Please contact the seller/store you have bought from to be assisted further.

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