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Frequently Asked Questions - Delivery

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Q. USPS indicates that my package is delivered but I have not received it, what should I do?
A.

Sometimes this incident may happen, please firstly try to contact your local Post Office to inquire about your package, chances are they are still holding your package in their facility. Please keep us posted on this case, we will follow up to see how it turns out to provide a solution.

Q. USPS indicates that they left a pick-up notice, what should I do?
A.

Since the post office has left a "pick up notice" (either by web-message or hard-copy) on, per the post office 10-day pick up policy, you must pick the package up or the package will be returned back to us. Per your contract with the post office, they reserved the right to leave you a pick up notice if they can't deliver the package to you (i.e. your box is too small or you are not home).  It's the same for all carriers (FedEx, UPS, DHL, etc).

Q. Do you ship internationally?
A.

We regret to inform you that at the moment we are not able to fulfill international orders.

Q. I live close. Can I pick up my order?
A.

Of course! Please refer to our Delivery Policy to decide whether your order is qualified for our Pickup Program.

Q. How long will it take for my order to be delivered?
A.

Shipping rates may change throughout the year. Any changes will be noted during Checkout.

The Expected Delivery Dates are from the date your order is successfully processed. We process and ship orders Monday through Friday, 9AM to 5PM PST. Orders placed outside of these hours will not be processed until the next business day. We are closed Saturday and Sunday. If you place your order after 5:00pm on Friday, your order will not be processed until Monday.

Our shipping carrier choices are USPS and UPS.

  • USPS Priority Mail: Your order will be delivered within 1-3 business days after the order leaves our facility, not counting the ship date and not including Sunday, or USPS Holidays. Package arrives before end of day along with your normal mail delivery Monday through Saturday.
  • UPS Ground: Your order will be delivered within 1-5 business days after the order leaves our facility, not counting the ship date and not including Saturday and Sunday, or UPS Holidays. Package arrives before end of day.

If you have any questions about order turnaround time, or would like to check on your order, please Contact Us.

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